Terms & Conditions

1. Acceptance of Terms

ClearanceFood.com ("the Platform", "we", "us") is operated by Clearance Food Ltd, registered in England & Wales under company number 17354605, registered office Unit 6 Mayfield Farm, Sheering Road, Harlow, CM17 0JP, United Kingdom. By accessing and using the Platform, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our platform.

2. Description of Service

ClearanceFood.com is an online auction platform that facilitates the buying and selling of clearance food, surplus stock, and excess inventory. We connect buyers and sellers in a zero-waste marketplace.

3. User Accounts

3.1 Registration

To use certain features of the Platform, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

3.2 Account Types

• Buyers: Can browse and bid on auctions
• Sellers: Can list items for auction (subject to approval)
• Admins: Platform administrators with management capabilities

4. Buying and Selling

4.1 For Buyers

• If your bid wins, the contract is made and payment is due by the deadline shown
• If you buy as a consumer, you can withdraw a bid by contacting us before the auction ends. We remove the bid, or, if the auction ends first, cancel the order it made and refund anything you paid. You cannot bid on that lot again.
• Trade (business) bids are binding and cannot be withdrawn once placed
• Check each listing's description, dates and condition before you bid or buy
• Your rights to cancel, return goods and get a refund are set out in our returns and refunds policy
• You must comply with all applicable laws and regulations

4.2 For Sellers

• You must accurately describe all items listed
• You are responsible for shipping items to winning bidders
• All listings are subject to approval by platform administrators
• You must comply with all applicable laws and regulations
• Platform fees may apply (see fee schedule)

5. Prohibited Activities

You agree not to:

• Use the Platform for any illegal purpose
• List prohibited or restricted items
• Engage in fraudulent activities or misrepresentation
• Interfere with or disrupt the Platform's operation
• Attempt to gain unauthorized access to any part of the Platform
• Use automated systems to place bids or manipulate auctions
• Harass, abuse, or harm other users
• Violate any intellectual property rights

6. Payment and Fees

Public (consumer) auction and Buy Now purchases are paid by card through our secure third-party payment provider. Trade (B2B) purchases are invoiced by the seller and paid by bank transfer directly to the seller; ClearanceFood does not take a card payment for them. Buyers are responsible for payment upon winning an auction. Every fee we charge is listed on our Fees page. A fee change applies only to listings made, and stock lots approved, after it takes effect, and takes effect at least 30 days after we tell you. For stock lots, the supplier fee terms accepted with each lot govern the fee.

Direct lots (stock we broker for a supplier and list at /deals) are different: ClearanceFood acts as agent for the supplier, who sells and invoices the successful buyer directly. The buyer pays the supplier by bank transfer under the offer terms for direct lots, which the buyer accepts when placing an offer. No card payment is taken by ClearanceFood for a direct lot.

7. Returns, Refunds and Disputes

Cancellations, returns and refunds follow our returns and refunds policy, which forms part of these Terms. If something is wrong with an order, contact us at support@clearancefood.com and we will help you and the seller resolve it. Nothing in these Terms affects your legal rights as a consumer.

8. Intellectual Property

The Platform and its content, including but not limited to text, graphics, logos, and software, are the property of ClearanceFood.com and are protected by copyright and other intellectual property laws.

9. Limitation of Liability

To the maximum extent permitted by law, ClearanceFood.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law, and nothing affects your legal rights as a consumer.

10. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason we deem necessary to protect the Platform and its users.

11. Changes to Terms

We may modify these Terms at any time. We will notify users of significant changes. Continued use of the Platform after changes constitutes acceptance of the new Terms.

12. Contact Information

For questions about these Terms, please contact us at:

Email: legal@clearancefood.com
Or visit our Contact page.