Frequently Asked Questions

Everything you need to know about buying and selling on ClearanceFood.com

What is ClearanceFood.com?

ClearanceFood.com is the UK's leading clearance food marketplace where you can buy and sell clearance food, best-before groceries, short-dated items, soft drinks, beverages, juice, cleaning products, laundry detergent, washing powder, toiletries, confectionery, and household products. Find tinned food, canned goods, pasta, rice, cereal, biscuits, snacks, and more. Our mission is to help you save money while reducing food waste.

How do I place a bid?

To place a bid, you need to create a free account. Once registered, browse our active auctions, select an item you're interested in, and enter your bid amount. You can use proxy bidding to automatically bid up to your maximum amount.

What happens if I win an auction?

If you win an auction, you'll be notified via email. You'll need to pay securely through bank transfer. Funds are held safely until you receive your items. Once you confirm receipt, funds are released to the seller.

Can I sell my clearance stock?

Yes! Sellers can register on our platform and list their clearance food, surplus groceries, soft drinks, beverages, cleaning products, laundry products, toiletries, household items, tinned food, canned goods, pasta, rice, cereal, or any excess inventory. All sellers go through an approval process to ensure quality and trust.

Are the items safe to consume?

All items sold on our platform are in good condition with approaching best-before dates (not expired). Best-before dates indicate quality, not safety. However, we recommend checking items upon receipt and using your judgment.

What payment methods do you accept?

We accept secure bank transfers. Funds are held in escrow until you receive your items, providing protection for both buyers and sellers.

How does shipping work?

Shipping arrangements are made between the buyer and seller after a successful auction. Shipping costs are typically included in the auction or arranged separately. Sellers ship items once payment is confirmed.

What is your zero waste mission?

Our mission is to reduce food waste by connecting sellers with clearance stock to buyers looking for great deals. Every item sold on our platform is one less item in the bin, helping us aim for zero waste.

Can I return items?

Returns are handled on a case-by-case basis. If items don't match the description or are damaged, contact us within 48 hours of receipt. We work with sellers to resolve any issues.

How do I become a verified seller?

To become a verified seller, complete the seller registration process, provide business documentation, and go through our approval process. Verified sellers receive a badge and increased trust from buyers.

Still have questions?

Contact our support team and we'll be happy to help!

Contact Support